Tribal Wicks Policies - Ship Times, Cancellations, Turn around times + Damages

Hey there! Here you'll find answers to a few of our commonly asked questions!

Here at Tribal Wicks, we want you to enjoy our all natural soy candles in confidence! We use only the best, high quality ingredients including 100% cotton core wicks! You can find more info on our ingredients on our CANDLE FAQ page! 


******TURN AROUND TIME******

 All of our products are always ready to go when it's restock time! This means they begin shipping immediately! However due to mass amounts of orders on restock days, we ask that you allow us up to 5 business days to ship your order. Although it doesn't usually take that long!


If your shipment arrives damaged, you MUST notify us within 2 days of delivery via email. There are NO exceptions to this rule. If a damage has occurred, you must send photos of the damage to the product as well as ALL packaging so that I can properly handle the situation. Damaged candles will be refunded via shop credit. 

Look around and feel free to message with any questions you may have!